Question 1

How do I place an order?

Accepted Answer

You may place your order directly through our website from the Contact page.

By email at Sugadotz@gmail.com (Sugadotz@gmail.com)📩

By phone (call/text) 510-671-0653 📲

Question 2

What info should you supply to us when booking?

Accepted Answer

-Date of event 🎂
-Delivery or pick up? (Including the time) 🚛
-What dessert are you interested in? (Size/amount, flavor, design) 🍩
-Delivery location (if applicable) 🏡

Question 3

What flavors do you offer?

Accepted Answer

Please check out our menu online for flavors and all dessert options! We do create custom flavors as well (extra fee). https://www.sugadotz.com/pastry-menu (https://www.sugadotz.com/pastry-menu)

Question 4

Is a deposit required?

Accepted Answer

Yes. We do require a 50% non-refundable deposit due at the time of booking. No deposit = your order is not booked! 💰

Question 5

Is there a delivery fee?

Accepted Answer

Yes. We charge a delivery fee for all orders that need our delivery service. The price depends on the location. 🚕

Question 6

What happens if I am late to pickup or delivery?

Accepted Answer

It's important to be on time for your order pickups. We often have multiple pickup/deliveries within a day and if you are not on time for your order, we might need to re-schedule as we cannot be tardy for other's orders.

Deliveries: If you are not at the set location to retrieve your order on time, we might need to leave and you may pick up your order instead, or if we can wait, there will be a late fee for every 20 minutes.

Pickups: Similar to deliveries, if you are not on time to your pickup, there could be a chance that you might need to reschedule your pick up time.

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